In 2006, Progress Energy repaired over 14,000 lights in Seminole, Volusia, and parts of Orange counties. As a partner with our local communities, Progress Energy would like to provide you with information on the streetlight outage reporting procedures and helpful hints. This information is designed to assist you with a process that is user-friendly and easily communicated to your employees. Streetlight outages may be reported via the internet or telephone. We hope that you find the following information helpful.

ONLINE

• Report outages via internet.

• Click here to go to Progress Energy's site.

• On the right side of the page click Request Streetlight/Area Light Repair in Florida.

• Complete and submit the online form

TELEPHONE

• You can report street light outages through our Customer Service Center by:

• Calling 1-800-700-8744

• Press 1 for your residential account or 2 for your business account

• Press 1 for outdoor light repair. Then select 3 to report the outage.

• Follow instructions.

HELPFUL HINTS

• Report outages immediately. Don't wait to compile a list of outages. The sooner an outage is reported, the sooner Progress Energy can respond.

• It is important that we have good contact information in case we need more information. Please provide a valid phone number.

• When identifying outages, please provide the closest physical building/premise address. For example, “the light in front of 3000 4th St. N.,” rather than “light out at 4th St. N. and 30th Ave. N.” This allows our lighting technicians to locate the light quickly, even during daylight hours.

• Please provide good directions to the light, especially if the light is part of a large complex (or include comments if issuing Online) - for example, "Light out on SW corner of Wal-Mart parking lot across from Dollar General" is preferable to "Light out in Wal-Mart parking lot."

• If possible, provide a pole number or mark the pole with colored tape (in addition to the closest physical address and good directions).

• Please provide details on the outage, such as whether the light is cycling on and off, whether there is noticeable damage to the fixture and/or pole, or whether the light is constantly on.